Hey there! We strive to ship orders daily, and we always keep you informed and up to date in the process.
- We ship from Skåne in Sweden, serving everyone within EU
- within Sweden: DHL Road
- within Europe: Bring, TNT
- outside Europe: DHL Worldwide
- all orders with shipping to Sweden received before 13 CET will be shipped the same day
- all orders with shipping outside Sweden received before 11 CET will be shipped the same day
- we'll notify you by email when your order has been shipped
- you should receive an sms or email when your shipment has arrived to your nearest post office
We do our best to ship your order asap zulu. Delivery time will vary depending on your recidence, but normally it takes about 2-5 working days to ship within Europe. Please note that KAOS cannot be held responsible for any delays with the couriers. Are you missing your goods? Email us and we will assist you with tracking your order.
NON PICKED UP GOODSPlease note that if we receive packages that have not been collected, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.
Shipping in Sweden and Denmark is free.
Shipping to all other countries varies, rates will be updated as you fill out the delivery address in your shopping cart.
If you regret your purchase you can return your order within 14 days after your purchase to receive a refund. The item must be unused and in its original packaging.
Returns in Sweden within 14 days of your purchase is free. Costs related to returns from all other countries are on the customer. The customer is responsible for the shipment and we therefor recommend shipping with tracking to make sure you always keep track of your parcel.
We will notify you once we have received your return. The refund will be processed thereafter. It can take 5-7 days before the refund is visible in your account.
Returns must be shipped to:
KAOS Norge AS
c/o DC Syd
Erik Dahlbergsgatan 45
271 51 Ystad
For all orders within EU, VAT is included in the price listed on our webshop. VAT outside EU is not included in prices stated on our website. VAT will vary from country to country and will not be invoiced until your order is going through customs.
If you're an international customer from outside EU, please take note of the following:
As for international shipping customers may be subject for import taxes, customs duties and fees levied by the destination country. These taxes are depended on product value, shipping cost, trade agreement, use of the product and the products HS code. KAOS is not able to take any control over this and unfortunately the responsibility of these import taxes are on the buyer. Our best tip is to try calculate any import duties prior to your purchase to avoid any unpleasant surprises and frustration. You can use this tool to calculate import duties to your country of recidence: http://www.dutycalculator.com/.
If you are a Norwegian habitant that wants shipping to Norway, you need to order and from our Norwegian webshop: www.itskaos.no.
Many thanks for your purchase!
We hope you enjoy your KAOS product and we're looking forward to hearing your reviews.
All the best,
Gineline and Mette.