Delivery and Returns

We're devoted to making your life easier. As part of our service, we offer the fastest shipping possible, with DHL On-Demand Delivery. DHL ensures your order is delivered within 1-3 days (EU) and 1-5 days (worldwide) of your purchase.

How much is the shipping and return cost?

Shipping cost of 10€/9£ on every order applies.

When will my order arrive?

DHL collects orders daily and delivery times are as follows:

Europe: 1-3 business days

Rest of the world: 1-5 business days

I have questions regarding my delivery, who do I contact?

Once your order is collected you need to contact your local DHL customer support. Have your tracking number ready and find DHL local contact info here.

Do I have to pay customs duties?

Nope, there will be no additional import charges to get your product delivered to you. This is valid for all KAOS shipments and is included as our service to you.

Oh my goodness, I regret my purchase. What do I do?

No worries. If you have second thoughts you can always return your order (free of charge within 30 days) but please make sure of the following:

  • Write your order number in the subject field
  • Explain what the inquiry is about, so we know what we can help you with
  • Attach a photo(s) of the product you want and return
  • Send everything together to hello@itskaos.com

We will handle your inquiry as quickly as we can and will respond within 48 hours (workdays).

Initiate a return:
In order to initiate the return, we kindly ask you to contact hello@itskaos.com and include your order number, and you will get help.

DHL On-Demand Delivery options

Collect from servicepoint
Collect your parcel from a DHL ServicePoint nearby.
Schedule your delivery
Select a delivery date that best suits you.
Signature waiver
Give DHL permission to deliver your shipment without a signature.
Leave with neighbour
Give DHL permission to deliver to neighbours, reception or security.
Deliver to another address
Give DHL permission to deliver to an alternative address, such as work.
Vacation hold
On holiday? DHL can hold your shipment for up to 30 calendar days.