Delivery and Returns

We're devoted to making your life easier. As part of our service, we offer the fastest shipping possible, with DHL On-Demand Delivery. DHL ensures your order is delivered within 1-3 days (EU) and 1-5 days (worldwide) of your purchase.

How much is the shipping and return cost?

Delivery is free of charge on all orders over 150 €. On orders below 100 €, 8€ shipping cost will apply.

When will my order arrive?

DHL collects orders daily and delivery times are as follows:

Europe: 1-3 business days

Rest of the world: 1-5 business days

I have questions regarding my delivery, who do I contact?

Once your order is collected you need to contact your local DHL customer support. Have your tracking number ready and find DHL local contact info here.

Do I have to pay customs duties?

Nope, there will be no additional import charges to get your product delivered to you. This is valid for all KAOS shipments and is included as our service to you.

Oh my goodness, I regret my purchase. What do I do?

No worries. If you have second thoughts you can always return your order (free of charge) but please make sure of the following:

  • The return is sent back to us within 30 days of order date
  • The product is unused and undamaged
  • All labels/tags are still attached to the product

Should the criteria mentioned above not be fulfilled, the product will be sent back to you and you won’t be refunded – but we’ll be in touch if this is the case. After the 30-day limit, you can still return the item to change product, color, or get a gift card long as the item has not been used and is in its original packaging.

Initiate a return:
In order to initiate the return, we kindly ask you to fill out and send in this online form. Once we have approved your request you will receive a shipping label and instructions to manage your return using DHL.

DHL On-Demand Delivery options

Collect from servicepoint
Collect your parcel from a DHL ServicePoint nearby.
Schedule your delivery
Select a delivery date that best suits you.
Signature waiver
Give DHL permission to deliver your shipment without a signature.
Leave with neighbour
Give DHL permission to deliver to neighbours, reception or security.
Deliver to another address
Give DHL permission to deliver to an alternative address, such as work.
Vacation hold
On holiday? DHL can hold your shipment for up to 30 calendar days.