If you regret the purchase, want to exchange the item or want to file a complaint, you must first fill out a form online. This does not apply to sales items.
The return form can be found here.
We will send you a shipping label that you can use on the return shipment with DHL. You have to print the shipping label yourself. If you do not have a printer, we can send you the shipping note by post, which of course takes a little longer time. Please note the shipping cost (15 €) is on you, the cost will be deducted before your purchase is refunded.
After you receive the shipping label, you must contact DHL and book the return shipment. Contact your local DHL customer service to book a return pick up.
Remember to state your Waybill number when you contact DHL, the WayBill number can be found on the shipping label you receive from us.