Nothing is wrong. But it’s only possible to redeem one discount code per purchase.
If you join our newsletter, you will receive a voucher code by email. This code gives you 10% on costliest product who is not on sale.The code can only be used one time.
Studio KAOS is our office and showroom in Oslo, Norway that is open when the lights are on. Here you can meet and greet the founders and our staff and shop straight from the shelves. We accept credit cards. We have plenty of room for strollers and babies, and free coffee for you! Welcome by, Monday-Friday : 10:00 – 16:00
Sarpsborggata 12 A
Studio KAOS is open when the lights are on!
We try to be there at regular hours, but you should call or text us (+47 95051727) to make sure we are not elsewhere making magic happen:
Yes, as long as we have the product in stock you can shop everything we have. We accept credit cards and Vipps.
No, currently not. We have different warehouses integrated to our online shop and to Studio KAOS. Orders placed online are shipped from our warehouse in Sweden.
Yes, you can! In Studio KAOS you can change and return your product. Feel free to check with us before you arrive so you know we have the item you want to exchange for in stock.
Our fabrics are manufactured in Vietnam and India. The furniture is manufactured in Europe, more specifically Lithuania and Latvia.
Read more about our production.
We are committed to working with certified materials and manufacturers. In this way, we can best protect both the workers and the environment. You can find more information about our certifications from “Our story”.
If you have fabrics, they should be impregnated, and if you have furniture you should keep them clean.
Read more Care-for-tips for each product here.
Read more about deposit on Klapp Babyseat, Tray and Safety Rail 2.0 HERE ♻️
DHL picks up orders from our warehouse at 17.00 every weekday and delivers to you within just a few days:
You will receive an SMS / mail from DHL when your order is on its way and you can follow the tracking from there.
As a general rule, we, unfortunately, can not change or an order that is paid and waiting to be sent. Our warehouse packs quickly that we don’t have time to change a pending order.
A shipping cost of 10€ will be charged.
You have many delivery options with On Demand Delivery from DHL and it is important that you follow the notification you receive from DHL via SMS / mail where it says when your order is expected to be delivered.
If you cannot be home at the time of delivery, you have many delivery options to choose from. Contact your local DHL Customer Service to change delivery method. Find your local DHL customer service here.
If you still fail to receive the package, it will eventually be sent to us in return.
We have an open purchase for 14 days from you receive your package from DHL. This means full return and money back on unused items in original packaging.
The open purchase also applies to the sale items, if the item is purchased online.
Send us an email to : email@example.com with your ordernumber, and we will send your returnlabel by email.
Within 30 days of receiving the item, you can freely change the color, product or receive a gift card note on the amount. The gift card is valid for one year. Send an email to : firstname.lastname@example.org with your ordernumber and request for change.
The exchange right does not apply to sales items.
You will receive a return label once your request is processed.
If you regret the purchase, want to exchange the item or want to file a complaint, you must first send us an email to : email@example.com with your ordernumber, and photo of the product. This does not apply to sales items.
We will send you a shipping label that you can use on the return shipment with DHL. You have to print the shipping label yourself.
After you receive the shipping label, you must contact DHL and book the return shipment. Contact your local DHL customer service to book a return pick up. Or deliver your return at your nearest DHL express point.
Remember to state your Waybill number when you contact DHL, the WayBill number can be found on the shipping label you receive from us.
Once we have received and registered your returned item at our warehouse, the amount will be refunded to the same card/account with which the item was purchased. It may take up to 7 business days for the amount to appear on your account.
If you want to report a claim, send us an email to: firstname.lastname@example.org with your ordernumber, and attach describing pictures so we can understand what the problem is.
We will come back to you shortly.