FAQ - KAOS

I'm trying to redeem two discount codes in my cart, but they won't apply. What's wrong?

Nothing is wrong. But it’s only possible to redeem one discount code per purchase.

What is Studio KAOS?

Studio KAOS is our office and showroom in Oslo, Norway that is open when the lights are on. Here you can meet and greet the founders and our staff and shop straight from the shelves. We accept credit cards. We have plenty of room for strollers and babies, and free coffee for you! Welcome by, Monday-Friday : 10:00 – 16:00

Studio KAOS
Sarpsborggata 12 A
0468 Oslo
Norway

Opening Hours

Studio KAOS is open when the lights are on!
We try to be there at regular hours, but you should call or text us (+47 95051727) to make sure we are not elsewhere making magic happen:

Monday: 10-16
Tuesday: 10-16
Wednesday: 10-16
Thursday: 10-16
Friday: 10-16
Saturday: closed

Can I shop all products in Studio KAOS?

Yes, as long as we have the product in stock you can shop everything we have. We accept credit cards and Vipps.

I bought a product online: Can I collect it from Studio KAOS?

No, currently not. We have different warehouses integrated to our online shop and to Studio KAOS. Orders placed online are shipped from our warehouse in Sweden.

I have purchased an item online: Can I exchange / return the item in Studio KAOS?

Yes, you can! In Studio KAOS you can change and return your product. Feel free to check with us before you arrive so you know we have the item you want to exchange for in stock.

Where is my KAOS product manufactured?

Our fabrics are manufactured in Vietnam and India. The furniture is manufactured in Europe, more specifically Lithuania and Latvia.

Read more about our production.

 

Materials & Environment

We are committed to working with certified materials and manufacturers. In this way, we can best protect both the workers and the environment. You can find more information about our certifications from “Our story”.

Read more

How do I take best care of my KAOS product?

If you have fabrics, they should be impregnated, and if you have furniture you should keep them clean.

Read more Care-for-tips for each product here.

How do I close my Weekend Bag?

How to mount KAOS Endeløs?

How to fold/unfold KAOS Klapp?

VIDEO

When do I receive my order?

DHL picks up orders from our warehouse at 17.00 every weekday and delivers to you within just a few days:

  • Europe: 1-3 business days
  • Rest of the world: 1-4 business days

You will receive an SMS / mail from DHL when your order is on its way and you can follow the tracking from there.

Can I make changes / cancel my order that has already been placed?

As a general rule, we, unfortunately, can not change or an order that is paid and waiting to be sent. Our warehouse packs quickly that we don’t have time to change a pending order.

How much do I have to pay for shipping?

A shipping cost of 12€ will be charged.

 

I didn't receive my order, now what?

You have many delivery options with On Demand Delivery from DHL and it is important that you follow the notification you receive from DHL via SMS / mail where it says when your order is expected to be delivered.

If you cannot be home at the time of delivery, you have many delivery options to choose from. Contact your local DHL Customer Service to change delivery method. Find your local DHL customer service here.

If you still fail to receive the package, it will eventually be sent to us in return.

I regret my purchase

We have an open purchase for 14 days from you receive your package from DHL. This means full return and money back on unused items in original packaging.

The open purchase also applies to the sale items, if the item is purchased online.

Send us an email to : hello@itskaos.com with your ordernumber, and we will send your returnlabel by email.

 

 

I want to change to another product/color

Within 30 days of receiving the item, you can freely change the color, product or receive a gift card note on the amount. The gift card is valid for one year. Send an email to : hello@itskaos.com with your ordernumber and request for change.

The exchange right does not apply to sales items.

You will receive a return label once your request is processed.

How do I make a return?

If you regret the purchase, want to exchange the item or want to file a complaint, you must first send us an email to : hello@itskaos.com with your ordernumber, and photo of the product. This does not apply to sales items.

We will send you a shipping label that you can use on the return shipment with DHL. You have to print the shipping label yourself.

After you receive the shipping label, you must contact DHL and book the return shipment. Contact your local DHL customer service to book a return pick up. Or deliver your return at your nearest DHL express point.

Remember to state your Waybill number when you contact DHL, the WayBill number can be found on the shipping label you receive from us.

In case of refund: when will I get the money back?

Once we have received and registered your returned item at our warehouse, the amount will be refunded to the same card/account with which the item was purchased. It may take up to 7 business days for the amount to appear on your account.

 

I want to report a claim, now what?

If you want to report a claim, send us an email to: hello@itskaos.com with your ordernumber, and attach describing pictures so we can understand what the problem is.

We will come back to you shortly.

 

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