Kickass Customer Support (Freelance)

We are looking for a kickass, street-smart customer service representative who can work on an hourly basis. As a KAOS customer service representative, you will be the one our customers meet on digital dialogue channels, and you will become an important contributor to achieving our goal of having the world’s most happy customers.

You must report to your KAOS colleagues about our customers general feedback, any our customers may have about their KAOS experience. You will help make the KAOS customer experience better!

The tasks are estimated to take 1-3 hours per day. Your tasks will include:

  • Respond to customer emails by email
  • Reply to messages on Facebook and Instagram
  • Handle dialogue around returns/complaints processes
  • Respond to reviews on the website, Google and Trustpilot

You will receive good training in our systems to be able to carry out tasks quickly and efficiently and with full control. And you will be trained to act according to KAOS brand guidelines, in terms of tone of voice etc. And even if you work from home, you will want to work closely with your KAOS colleagues who are based at the head office.

KAOS is a rapidly growing and for the right person there will be good opportunities to grow with the position.

Send us your application

Send your Application + CV, or any questions, to Managing Director Mette Hansen.

This is KAOS

KAOS was launched in 2015 by Gineline Kalleberg and Mette Bordal Hansen. KAOS works in the sweet spot between timeless design and smart functionality. KAOS is a guiding star in its category, aiming to set a new standard for the entire industry by reducing the footprint in the production of children’s equipment.

KAOS currently consists of 4 employees at the head office in Oslo. KAOS manages the entire value chain, from production to distribution, and operates a global network of manufacturers and sub-suppliers, from Asia to Scandinavia.