And on that note: You’ll find an order confirmation and receipt in your inbox! You will eventually receive information about the expected delivery date directly from our shipping partner, which may vary depending on your location, fyi. Anyways! From there, you can track the shipment (as if you have no better things to do!)
Head over to Instagram and follow KAOS, if you don’t already. And once you receive your order, feel free to tag us as you unbox your KAOS!
Nothing is wrong. But it’s only possible to redeem one discount code per purchase.
Studio KAOS is our office and showroom in Oslo, Norway that is open when the lights are on. Here you can meet and greet the founders and our staff and shop straight from the shelves. We accept credit cards. We have plenty of room for strollers and babies, and free coffee for you! Welcome by, Monday-Friday : 10:00 – 16:00
Sarpsborggata 12 A
Studio KAOS is open when the lights are on!
We try to be there at regular hours, but you should call or text us (+47 95051727) to make sure we are not elsewhere making magic happen:
Yes, as long as we have the product in stock you can shop everything we have. We accept credit cards and Vipps.
Our fabrics are manufactured in Vietnam and India. The furniture is manufactured in Europe, more specifically Lithuania and Latvia.
Read more about our production.
We are committed to working with certified materials and manufacturers. In this way, we can best protect both the workers and the environment. You can find more information about our certifications from “Our story”.
If you have fabrics, they should be impregnated, and if you have furniture you should keep them clean.
Read more Care-for-tips for each product here.
Read more about deposit on Klapp Babyseat, Tray and Safety Rail 2.0 HERE ♻️
DHL picks up orders from our warehouse at 17.00 every weekday and delivers to you within just a few days:
You will receive an SMS / mail from DHL when your order is on its way and you can follow the tracking from there.
As a general rule, we, unfortunately, can not change or an order that is paid and waiting to be sent. Our warehouse packs quickly that we don’t have time to change a pending order.
A shipping cost of 12€ will be charged.
We have an open purchase for 14 days from you receive your package from DHL. This means full return and money back on unused items in original packaging.
The open purchase also applies to the sale items, if the item is purchased online.
Send us an email to : email@example.com with your ordernumber, and we will send your returnlabel by email.
Within 30 days of receiving the item, you can freely change the color, product or receive a gift card note on the amount. The gift card is valid for one year. Send an email to : firstname.lastname@example.org with your ordernumber and request for change.
The exchange right does not apply to sales items.
You will receive a return label once your request is processed.
If you regret the purchase, want to exchange the item or want to file a complaint, you must first send us an email to : email@example.com with your ordernumber, and photo of the product. This does not apply to sales items.
We will send you a shipping label that you can use on the return shipment with DHL. You have to print the shipping label yourself.
After you receive the shipping label, you must contact DHL and book the return shipment. Contact your local DHL customer service to book a return pick up. Or deliver your return at your nearest DHL express point.
Remember to state your Waybill number when you contact DHL, the WayBill number can be found on the shipping label you receive from us.
If you want to report a claim, send us an email to: firstname.lastname@example.org with your ordernumber, and attach describing pictures so we can understand what the problem is.
We will come back to you shortly.