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Discount codesStudio KAOSAbout the productsPawnShipping & deliveryChange and returnsClaims
I'm trying to redeem two discount codes in my cart, but they won't apply. What's wrong?

Nothing is wrong. But it’s only possible to redeem one discount code per purchase.

I have joined the newsletter, but my voucher code is not working. What's wrong?

If you join our newsletter, you will receive a voucher code by email. This code gives you 10% on costliest product who is not on sale.The code can only be used one time.

What is Studio KAOS?

Studio KAOS is our office, our second home. Studio KAOS used to be a showroom as well, but today our team has grown bigger and we need the floor space to our desks and work stations.

Studio KAOS
Sarpsborggata 12 A
0468 Oslo
Norway

Can I shop all products in Studio KAOS?

No, not for the time being. Our showroom is temporarily closed as we need all the space for our desks and work stations.

I bought a product online: Can I collect it from Studio KAOS?

No, currently not. But please stay tuned, we are working to setup a “click & collect” integration! Coming soon.

Where is my KAOS product manufactured?

Our fabrics are manufactured in Vietnam and India. The furniture is manufactured in Europe, more specifically Lithuania and Latvia.

Read more about our production.

 

Materials & Environment

We are committed to working with certified materials and manufacturers. In this way, we can best protect both the workers and the environment. You can find more information about our certifications from “Our story”.

Read more

How do I take best care of my KAOS product?

If you have fabrics, they should be impregnated, and if you have furniture you should keep them clean.

Read more Care-for-tips for each product here.

Did you know that you can pawn some of your KAOS products?

Read more about deposit on Klapp Babyseat, Tray and Safety Rail HERE ♻️

When do I receive my order?

DHL picks up orders from our warehouse at 16.00 every weekday and delivers to you within just a few days:

  • Europe: 1-3 business days
  • Rest of the world: 1-4 business days

You will receive an SMS / mail from DHL when your order is on its way and you can follow the tracking from there.

Can I make changes / cancel my order that has already been placed?

Unfortunately, we can not change or an order that is paid and waiting to be sent.

How much do I have to pay for shipping?

Our shipping rates

Norway

Post i Butikk: NOK 99,- applies. Free shipping over 1499,-.
Posten Hjemlevering: NOK 149,- applies on all orders.

Sweden

Ombud: SEK 99,- applies. Free shipping on orders above over 1499,-.

På Dørren: SEK 149,- applies on all orders.

Denmark

DHL: Dkk 90,- applies. Free shipping on orders above 999 DKK

United Kingdom

DHL: 9 £ applies. Free shipping on orders above 129,-.

Europe

DHL: 10 € applies. Free shipping on orders above 149,-

 

I regret my purchase

We have an open purchase for 14 days from you receive your package from DHL. This means full return and money back on unused items in original packaging.

The open purchase also applies to the sale items, if the item is purchased online.

Send us an email to : hello@itskaos.com with your ordernumber, and we will send your returnlabel by email.

 

 

I want to change to another product/color

Within 30 days of receiving the item, you can freely change the color, product or receive a gift card note on the product amount. The gift card is valid for one year. Send an email to : hello@itskaos.com with your ordernumber and request for change.

The exchange right does not apply to sales items.

You will receive a return label once your request is processed.

How do I make a return?

If you regret the purchase, want to exchange the item or want to file a complaint, you must first send us an email to : hello@itskaos.com with your ordernumber, and photo of the product. This does not apply to sales items.

We will send you a shipping label that you can use on the return shipment with DHL. You have to print the shipping label yourself.

After you receive the shipping label, you must contact DHL and book the return shipment. Contact your local DHL customer service to book a return pick up. Or deliver your return at your nearest DHL express point.

Remember to state your Waybill number when you contact DHL, the WayBill number can be found on the shipping label you receive from us.

I want to report a claim, now what?

If you want to report a claim, send us an email to: hello@itskaos.com with your ordernumber, and attach describing pictures so we can understand what the problem is.

We will come back to you shortly.

 

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